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Frequently asked questions

What is your return policy?

You may return a product within 30 days of receiving your order.

Return shipping costs are the responsibility of the customer.

Exchanges are free of charge — we will send the replacement item at no extra cost.

All returns must include a track & trace number.

When will I receive my order?

Your order is processed and carefully packed within 1–2 business days (Monday–Friday).

After dispatch, delivery usually takes 1–8 business days.

The total delivery time is therefore 2–10 business days.

How much are the shipping costs?

Standard shipping is free

Do you have more questions?

If you have any additional questions, please use our contact form or visit our FAQ page.

We aim to respond to all enquiries within 24 hours on business days.

Customer service hours

Monday – Friday: 09:00 – 18:00

Saturday: 09:00 – 12:00

Sunday: Closed

Contact & Company information

Contact Details

Phone: +1 929 581 6052
Email: support@lillys-boutique.com

Address: Oosterstraat 64, 9502EE, Stadskanaal, Netherlands

Company Information

Company name: D&D Corporation B.V.
Trading name: Lilly's Boutique
Chamber of Commerce (KvK) number: 97973378
VAT number: NL868309321B01
Registered business address: Oosterstraat 64, 9502EE, Stadskanaal, Netherlands

Customer Service Hours

Monday – Friday: 09:00 – 18:00
Saturday: 09:00 – 12:00
Sunday: Closed

We aim to respond to all enquiries within 24 hours on working days.

Frequently asked questions

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